Frequently Asked Questions
Everything you need to know about your next favorite pair of shoes.
How do I determine my correct shoe size?
We recommend referring to our Size Guide located on each product page. Our shoes generally run true to size, but if you are between sizes, we suggest ordering the larger size for the most comfortable fit.
What is your return and exchange policy?
We offer a 30-day return and exchange window for all unworn shoes in their original packaging. Simply visit our Returns Portal to start your request and receive a prepaid shipping label.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. Once your order ships, you will receive a tracking number via email to monitor its progress.
What materials are Aro Shoes made of?
We prioritize premium, sustainable materials including ethically sourced leather, organic cotton, and recycled rubber soles to ensure both durability and environmental responsibility.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by destination and will be calculated at checkout.
How should I care for my new shoes?
To maintain the quality of your shoes, we recommend using a damp cloth for light cleaning and a specialized leather conditioner or fabric protector depending on the material of your specific pair.